Chyve knowledge base
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Practical guides for your website, kitchen and everyday food business.
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Getting started, account & team9 guides
- Choose the Chyve setup that fits your business
Compare the work and responsibilities behind Software, Hosted, and Site + Ops.
- What happens after you apply
Keep your application separate from account setup, payment and service readiness.
- Use your onboarding invitation
Open the right invitation and recover safely if it has expired.
- Set up your first business
Bring your business details, materials and service choices into one setup.
- Switch to the right business
Confirm the business context before reading or changing records.
- Invite people and choose their access
Give colleagues individual access suited to their responsibilities.
- Secure your account and recover access
Protect your sign-in and use the supported recovery route.
- Get useful help when something goes wrong
Send the details that help support understand and reproduce a problem.
- Prepare your business details
Gather the information that makes setup easier.
Kitchen setup, hours & capacity8 guides
- Set your normal opening hours
Create a regular working week and verify the customer-facing result.
- Change hours for a holiday or one-off closure
Handle a special date without losing your normal weekly pattern.
- Set pickup, delivery lead time and capacity
Offer customer times your kitchen can realistically handle.
- Check the timezone behind your schedule
Make sure opening times and specials use the intended local clock.
- Find out why customers cannot order
Check availability systematically before changing your setup.
- Use Food Operations without online ordering
Organize kitchen work without opening a customer checkout.
- Plan a manageable preparation day
Turn your expected demand into a practical preparation plan.
- Plan opening hours, lead time and pickup capacity
Turn the time your kitchen has into an ordering plan you can reliably fulfill.
Products, specials & orders7 guides
- Add products, prices and menu categories
Make sellable items clear and keep them separate from ingredients.
- Connect your menu to online sales
Check that the intended product reaches the intended customer sales page.
- Schedule a Special
Feature an existing product for a defined period without confusing it with a discount.
- Check the ordering experience your customers see
Review the menu-to-handoff journey before inviting customers to use it.
- Follow an order from receipt to handoff
Keep order progress, payment and fulfillment distinct.
- Understand food-order payments and refunds
Check the food payment record without confusing it with your Chyve subscription.
- Handle an unavailable item or changed order
Resolve the customer agreement and operational consequences together.
Stock, recipes & costs11 guides
- Set up stock items and measurement units
Choose quantities that work consistently from purchasing to recipes.
- Receive stock and record adjustments
Record what physically arrived and keep corrections traceable.
- Build a recipe and record its yield
Connect ingredient quantities to a clear amount of finished output.
- Plan and record a production batch
Use the intended recipe and quantity, then verify the stock outcome.
- Order ingredients from a supplier
Keep your purchasing record aligned with the supplier agreement.
- Receive a purchase in more than one delivery
Record partial arrivals without counting stock twice.
- Understand an incomplete food-cost report
Treat missing valuations as missing information, not free ingredients.
- Trace stock movements and export records
Follow why a balance changed and choose an export suited to the question.
- Prepare a product or menu item
Keep names, descriptions, portions and prices consistent.
- Understand incomplete food costs
Recognize what a cost figure includes—and why a missing value is not zero.
- Understand products, recipes and stock items
Keep what you sell, how you make it and what you have on hand clear.
Website, domains & email8 guides
- Edit your business website
Use your website workspace, review changes and confirm publication separately.
- Prepare your logo and website photos
Choose clear, usable images that represent your own business.
- Buy or connect a domain
Keep ownership clear and preserve the services already using the domain.
- Set up your business email
Distinguish a mailbox from forwarding and check both sending and receiving.
- Add ordering to an existing website
Choose a supported ordering link or embed and test the customer handoff.
- Request and manage advanced website access
Match access to the work you need without sharing privileged credentials.
- Check your website before sharing it
A practical review of content, links and the customer journey.
- Prepare the words for your website
Draft a clear introduction, service description, story and contact information.
Assistants & connections5 guides
- Ask YesChef a question about your business
Give useful context and distinguish an answer from an operational action.
- Review a recipe idea or proposed change
Separate an assistant suggestion from a change you intend to save.
- Understand assistant usage and allowance
Check your allowance and handle a limit without assuming unlimited usage.
- Connect, reconnect or disconnect a business channel
Authorize the right account and understand what removing access changes.
- Draft and publish a business announcement
Review the content, destination and provider outcome before calling it published.
Delivery, bookings & events7 guides
- Organize delivery with your own team
Separate preparing an order from assigning and completing its delivery.
- Work with marketplace orders
Distinguish marketplace intake, courier dispatch and listing publication.
- Recover when a courier delivery cannot be arranged
Confirm the provider outcome before retrying or promising an alternative.
- Offer a service and respond to a booking request
Turn an enquiry into a clearly scoped service agreement.
- Handle agreements, deposits and booking changes
Keep the agreed work, payment and scheduled service consistent.
- Sell event places and manage capacity
Keep event details, ticket quantities and fulfillment aligned.
- Collect the details for a catering enquiry
Ask the questions that let you assess a request before making a commitment.
Plans, data & recovery6 guides
- Understand who owns your business records
Separate ownership from the practical responsibilities of hosting and access.
- Know the difference between exports and backups
Understand the record you need before moving data or planning recovery.
- Review and install a software update
Check responsibility, readiness and recovery before changing a working system.
- Prepare for a move to Chyve
Bring a clear picture of your current tools, records and responsibilities.
- Manage your Chyve bill, renewal or cancellation
Review your package billing separately from customer food payments.
- Understand the Software license and update coverage
Separate software use, updates, hosting and optional support.
Agencies & locations4 guides
- Give an agency access to your business
Authorize a named person for an agreed scope and review access when work ends.
- Agree who manages each client service
Make website, domain, email, billing and support responsibilities explicit.
- Keep each location’s hours and access correct
Check location context before applying a schedule or staff change.
- Read reports for the right business or location
Choose the correct scope before comparing quantities or results.