Updated
Identify the service
A marketplace may bring you orders, a courier may deliver orders you already have, and a listing may simply help customers find you. These are different connections. Confirm which of them is actually supported and connected for your business.
Check the incoming order
Match the marketplace reference, items, quantities and promised fulfillment details. Verify how item names and prices map to your own menu. Do not manually recreate an order until you know whether the connected workflow has already imported it.
Keep responsibilities clear
Determine where customer communication, cancellations and payment changes must be handled. A change in one system may not update every other system. Follow the supported connection workflow and the marketplace's current account instructions.
Investigate missing orders
Record the marketplace reference and time, then check the connection and existing order records. Avoid repeatedly reconnecting accounts or copying customer data into unrelated forms. Ask support to help trace the order when the two systems disagree.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.