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Confirm the setup
Online selling requires more than a product record. Confirm that your chosen ordering arrangement, fulfillment methods and payment setup are ready. Know whether customers use a hosted ordering link or an ordering experience attached to your website.
Use the product connection
Use the supported product-to-sales connection for the selected item. Check names and identifiers carefully if a sales product already exists. Avoid linking two different offerings because their names look similar or making duplicate listings to bypass an error.
Inspect the customer result
Review the image, description, sale unit, price and availability. Check that adding the item leads to the intended cart and that the customer's chosen fulfillment time remains valid. Use a supported test process for checkout and payments.
If the menu differs
Compare the product record and the linked sales item. Note whether the difference concerns price, availability or presentation. Contact support with the item and page reference; do not assume editing a cached page fixes the underlying product connection.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.