Updated
Identify who manages updates
Confirm whether your team, your hosting provider or Chyve manages the installation. Do not start a parallel update while another operator is working. Record the currently installed version and the proposed release.
Review the change
Read the release information and any compatibility or preparation requirements. Check the status of extensions and integrations the business depends on. Reading a release note does not install the update, and a download alone does not change the running site.
Prepare recovery
Confirm a suitable backup and a known restoration route before consequential changes. Plan a quiet period and tell the people responsible for orders or website work. Where an update requires explicit approval, review the actual change before approving it.
Verify afterwards
Check the installed version and the key workflows affected: sign-in, customer pages and relevant operations. If an update fails or a workflow breaks, avoid repeated installations and contact the responsible operator with the version and error. Restore only through an agreed recovery process.
Need help with this task? Contact Chyve with the relevant business and record reference. Keep passwords and private access links out of your message.